Return & Refund Policy
At MIRENSO, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
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Be in the same condition as when you received it.
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Be unused and in its original packaging.
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Include all accessories, manuals, and original components.
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Be accompanied by proof of purchase or your order confirmation.
To initiate a return, please submit a return request through our customer support or contact page. Once your return request is approved, you'll receive instructions on how to return your item.
Please note: Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, notify us promptly so we can evaluate the issue and provide a suitable resolution, such as a replacement or refund.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, certain items cannot be returned, including:
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Products showing signs of use or damage caused after delivery.
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Personalized or custom-made products.
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Clearance or final sale items.
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Gift cards.
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Items that cannot be resold for hygiene or safety reasons where applicable.
If you're unsure whether your item qualifies for a return, please contact our support team before initiating a return.
Exchanges
If you'd like a different product, color, or model, the quickest option is to return your eligible item once approved and place a new order for the replacement product.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.
Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please reach out through our customer support page for assistance.
